Housing management
Aula answers every resident, even at 3 a.m.
Aula's call center runs on Callbrain. The AI operator files each request in Aula's system during the call and puts emergencies through to dispatchers.
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Requests arrive at any hour
Leaks and broken lifts ignore office hours, and every call needs the right building and flat in Aula's system.
One call, one filed request
- Answers at once, 24/7On Aula's usual number, with no queue.
- Files the request mid-callBuilding, flat and category included.
- Gives a request numberThe resident knows what happens next.
- Hands over emergenciesThe dispatcher gets a summary.
- Caller
“Water is dripping from my bathroom ceiling, flat 48.”
- AI operator
“Urgent request 3107 is filed, and the plumber on duty has it now.”
DoneFiled in Aula's system
A resident line that never closes
Nights covered
3 a.m. gets the same answer as noon.
Complete requests
Ready for the team that goes out.
Dispatchers on emergencies
Routine calls no longer queue in front.
Every call on record
Recordings and actions side by side.
Every resident answered, every request filed
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$0.16 per minute of conversation
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