Every caller reaches the right person in one step
Callbrain hears what the caller needs, solves it on the spot or transfers the call to the right operator with the summary on screen.
- Caller
“My card was charged twice.”
- AI operator
“I see both $49 payments. Connecting you to billing now.”
- Operator
“Hi, I have both payments here. Let's fix it.”
DoneTransferred with the summary
- to the right person
- 1 step
- of transfers with a summary
- 100%
- routing, nights included
- 24/7
Menus and transfers waste everyone's time
Callers press 1, reach the wrong department and start over, telling their story three times.
Browser softphone
Your operator sees the whole call before saying hello
Caller“My card was charged twice.”
Why the call came, what the AI operator checked and the live conversation.
Routing by meaning
The caller's words pick the destination.
The right operator
By skill, language and who is online.
Callbacks when all are busy
Booked for the time the caller picks.
Rules you control
Set hours and overflow in your account.
Questions about transfers
Where do operators take calls?
In the browser softphone in their account, or on their own phone.
Can a caller always reach a person?
Yes. Asking is enough, and your rules decide who answers.
What if nobody is free?
The AI operator books a callback, and your team gets the task.
Give every caller one conversation
Book a demo with your own departments.
$0.16 per minute of conversation