01
Inbound calls
A conversation shaped by your rules
The dialogue graph moves the caller toward the right action, while the model works inside allowed states.
How it works
One line carries the whole request
Callbrain joins the conversation, your CRM operations, human handoff, and supervisor review in one flow.
Request a demoSee the route on your process.callbrain / flowv1
callCRMperson
context
ready
ready
How it works
Three outcomes, one line
02
CRM operations
Data reaches your system
Customer REST, HTTP, and API services become clear operations with validation, response mapping, and audit.
03
Handoff
A person joins with context
Before the switch, Callbrain prepares a summary, intent, entities, verified state, and action history.
04
Supervision
A supervisor sees the call
The card, live transcript, recording, and escalation reason remain in the supervisor console.
05
Callbacks
An unfinished request gets a next step
When an operator is unavailable, the line offers a callback and creates an outbound task by your rules.
06
Versions
Changes move through a tested flow
Prompt, graph, operations, and schedule live in an agent version that can be tested before publishing.
Connection
From number to first line in 1–2 weeks
That timing assumes a ready API and trunk. An implementation specialist assembles configuration for the customer.
01
Number and people
Set the line, transfer targets, and supervisor roles.
02
API and operations
Describe the actions that matter: find, verify, create, transfer.
03
Flow and test
Assemble the graph, load the copy, and run real scenarios.
04
Publish
Activate the DID and watch the first calls in the live console.
Version boundary
Multilingual calls within configured capabilities
Callbrain supports multilingual inbound calls. During setup we confirm the languages and automatic handling configured for your line.
- SIP inbound calls and outbound callbacks
- REST/HTTP operations and sequential composite flows
- REFER or a second leg with bridge for handoff
- Stereo recording and live transcript from provider events
How it works
See your route in action
Leave your details. The demo walks from an inbound call to a CRM record and a human handoff.
Request a demoSee the route on your process.