Your AI operator works inside your CRM
During the call it finds the customer, checks the order, books the slot and files the request in your own systems.
- Caller
“I'd like to cancel order 7710.”
- AI operator
“It hasn't shipped. I'll cancel and refund once a manager approves. Go ahead?”
- Caller
“Yes, please.”
DoneCancelled after approval
- from your API to a working agent
- 24 h
- changes to your system
- 0
- of actions in the audit trail
- 100%
After each call, someone retypes it into your CRM
Operators hang up and retype everything, and requests go missing on the way.
Operations
Your API becomes actions the AI operator can take
Caller“I'd like to cancel order 7710.”
Each one shows what it calls and who has to approve it.
Recognizes the caller
By number, with history in view.
Finishes the job mid-call
Create, update, cancel or book.
Approvals for refunds
They wait for an employee.
Every action on record
Each one sits next to its call.
Works with the systems you already run
If it has an API, your AI operator can work in it.
CRM and help desk
- Salesforce
- HubSpot
- Zendesk
- Bitrix24
- amoCRM
ERP and accounting
- 1C
- Your ERP
Your own systems
- Any REST API
- Any SOAP API
Telephony
- Your SIP trunk
- Asterisk
- FreePBX
- Cloud PBX
Questions about integrations
Do we change our system?
No. Callbrain works with your REST or SOAP API as it is.
Does it work with 1C?
Yes. It checks stock, creates orders and files requests in 1C.
Can we limit what it changes?
Yes. You pick every operation, and sensitive ones wait for approval.
Connect your CRM tomorrow
Book a demo with your own system connected.
$0.16 per minute of conversation