Number and trunk
The inbound line, transfer targets, and hours.
Connection
Start with the route, then connect the line
Callbrain connects to your existing number, trunk, and company API. Scope and commercial terms follow a process review.
Discuss a connectionBring the number, API, and transfer rules.First connection timing1–2 calendar weeks with a ready API and trunk. Timing follows system access and process rules.
What the conversation covers
A line assembled around your work
Your operations
Customer API access, fields, and actions the line may perform.
Agent version
Prompt, dialogue graph, greeting assets, and test scenarios.
Launch and review
DID activation, live console, recordings, and transcript for a supervisor.
What you get
A line assembled around your work
- Requests arrive in your CRM
- The operator gets a summary before handoff
- The supervisor sees the recording and call path
- Changes move through a tested version
Connection
Review how your team takes calls
Describe the line, API, and frequent requests. We will map the route from call to result together.
Discuss a connectionBring the number, API, and transfer rules.