First-line support that solves it on the first call
Your AI operator walks customers through common fixes and hands engineers only the problems that need them.
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- Caller
“My router shows a red light and there's no internet.”
- AI operator
“There's an outage on your street, fixed by 16:00. I'll text you when it's back.”
DoneLinked to the outage ticket
Engineers spend the day on password resets
Real incidents reach them late and without details.
Escalation
Engineers get the call with every word already said
Caller“There's no internet.”
Fixes on the call
Step by step, from your knowledge base.
Complete tickets
Filed in your help desk.
Escalations with context
The transcript arrives with the call.
Outages absorbed
Everyone hears the status at once.
Questions from support teams
Does it work with Zendesk?
Yes, or with any help desk that has an API.
When does it escalate?
When the customer asks, when your rules say so or when the fix needs an engineer.
Give your engineers only the calls that need them
Book a demo with your own help desk.
$0.16 per minute of conversation
Sign up and hear it today.